Help Center

How to Buy
Q1. I saw a Beast Kingdom product on your website. Where can I buy it?
You can purchase through our official online store or find a local distributor via the Global Sales Map.
For the latest product news and launches, be sure to follow us on Instagram.
Q2. I'm interested in brands distributed by Beast Kingdom, like Hot Toys or threezero. Where can I get them?
Products from brands we distribute—but do not manufacture—such as Hot Toys, Soap Studio, or threezero, are only available in Taiwan. If you're located elsewhere, please check with your local authorized retailers for availability.
Product Questions
Q1. Will Beast Kingdom be making a certain character or IP?
We’re always working to bring more fan-favorite characters to life by securing new licenses.
To see all the IPs and characters we've released so far, head to the Product Library.
For news on upcoming releases, follow us on Instagram.
Pre-Orders & Shipping
Q1. When will my pre-order arrive?
Each pre-order item in our online store includes an estimated shipping window, shown by quarter.
For example, if an item lists Q3 2025, it means it’s expected to ship sometime between July and September 2025. Delivery times may vary depending on your location.
Prefer not to wait? You can always choose from our available in-stock items.
Damaged Items & After-Sales Service
Shipping routes and after-sales policies may vary by region, so we strongly recommend recording a full unboxing video—from opening the package to assembling the item.
This video can help verify any factory defects and speed up the support process with your local distributor.
Please note that photos alone may not be sufficient to assess the issue.
For assistance, kindly contact the retailer where you made your purchase.
Important Notes on Global Purchases
If you run into any issues, always reach out to the store or distributor where you made your purchase.
We recommend buying from partners listed on our Global Sales Map to ensure proper after-sales service.
Purchases made through unofficial or unlisted sellers may be difficult to support.